I responded to a Cyberlink Support Quality Survey with the highest remarks after receiving a speedy and good response to a technical question. And, in spite of the shabby treatment I received from customer service as documented below, I am pleased with the product itself, to the point at which I can understand it that is. With Cyberlink, you have to jump through hoops and give up your first born to enter a question to customer service, but it does answer relatively quickly. And, I didn't want to take a chance on Adobe which has about 1/3 negative reviews on Amazon. I purchased Cyberlink PowerDirector 13 Ultimate Suite as an absolute video editing newbie, because I didn't want to learn simple editing and then have to later learn more complex editing all over again. Reviewed in the United States on August 19, 2015 If I could provide them with a Negative 10 rating I would do it. I even took pictures of the error message with the settings. The funny thing is that I already provided them with all this information. Please feel free to contact us back for any further clarification or for any assistance related to CyberLink products. Use the below mentioned link to get back for further queries: jpeg and then send it to us for analysis.Ģ) Provide screenshot of the disc preferences settings.ģ) Provide screenshot of the burning window before clicking on Start burning. To take the screen shot please follow the steps:Ī) To take a screen shot, press the "Prt Scr" key on your keyboard when you encounter this error.ī) Then go to Start > Programs > Accessories > Paint.Ĭ) Paste the screen captured there by pressing "Ctrl+V" or Alt+Edit+Paste.ĭ) Save the file as a. In regards to your concern, I would request you to please provide me the below mentioned information so that I can assist you further :ġ) Provide me the screenshot for the error message with full background. I finally got a response from Technical Support. Due to the customer service and not being able to burn a Blueray Disc, I am giving the program a 1 star rating. If I cannot get phone support, then why have this kind of service that you have to pay for in the first place. The person that I talked to(don't know what country) at their customer service center basically told me since I already had a ticket open, that I would have to wait for the response that could take 24 to 48 hrs with instructions. Paid $29.00 for two months, so I called today (8/18/15) to see if I could get help quicker. I went ahead and paid for the Telephone support. Waiting for Customer Service Response in writing is just too slow. I have an account I set up at their website to get my concern's answered. I am unable to burn Blueray Disc as I continually get the following Error Message: the only negative I have for this product is the following: Editing video is easy and I enjoy all the different options that you get with the suite to make your video standout. I purchased PowerDirector 13 suite on 8/6/15.
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